Virgin Media Outage in Brockenhurst, England (2024)

Virgin Media Outage in Brockenhurst, England (1)

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The latest reports from users having issues in Brockenhurst come from postal codes SO42.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Problems in the last 24 hours in Brockenhurst, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brockenhurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage in Brockenhurst, England (9)

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Virgin Media Outage in Brockenhurst, England (10)

    Internet (57%)

  2. Virgin Media Outage in Brockenhurst, England (11)

    Wi-fi (15%)

  3. Virgin Media Outage in Brockenhurst, England (12)

    Total Blackout (12%)

  4. Virgin Media Outage in Brockenhurst, England (13)

    TV (8%)

  5. Virgin Media Outage in Brockenhurst, England (14)

    E-mail (6%)

  6. Virgin Media Outage in Brockenhurst, England (15)

    Phone (3%)

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Live Outage Map Near Brockenhurst, Hampshire, England

The most recent Virgin Media outage reports came from the following cities:Southampton, Bournemouth, Romsey, Brockenhurst and Christchurch.

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CityProblem TypeReport Time
Virgin Media Outage in Brockenhurst, England (16)SouthamptonPhone
Virgin Media Outage in Brockenhurst, England (17)SouthamptonInternet
Virgin Media Outage in Brockenhurst, England (18)SouthamptonTV
Virgin Media Outage in Brockenhurst, England (19)BournemouthInternet
Virgin Media Outage in Brockenhurst, England (20)BournemouthInternet
Virgin Media Outage in Brockenhurst, England (21)BournemouthInternet

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Virgin Media Issues Reports Near Brockenhurst, England

Latest outage, problems and issue reports in Brockenhurst and nearby locations:

  • Virgin Media Outage in Brockenhurst, England (22)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia Yes, won't respond here any more as you can't help either. At a loss

  • Virgin Media Outage in Brockenhurst, England (23)Mrs_S (@cammie_and_me) reported fromBournemouth, England

    26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel

  • Virgin Media Outage in Brockenhurst, England (24)Catherine🐧 (@catherinealysh) reported fromSouthampton, England

    @virginmedia Its affecting everything. I only use wireless cause I have no cable for wired connection. Dont expect your money on the 2nd👍🏼 our hub is just constantly flashing green and has been down over an hour and I've tried multiple things. Dont know why I used to big virgin up tbh

  • Virgin Media Outage in Brockenhurst, England (25)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.

  • Virgin Media Outage in Brockenhurst, England (26)RUDDY (@tbramble19) reported fromBournemouth, England

    @kelcrago @virginmedia Virgin media are a bag of shit literally cannot wait for the year to finish

  • Virgin Media Outage in Brockenhurst, England (27)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.

  • Virgin Media Outage in Brockenhurst, England (28)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.

  • Virgin Media Outage in Brockenhurst, England (29)Catherine🐧 (@catherinealysh) reported fromSouthampton, England

    @virginmedia internet has been down for over an hour. I've rebooted it several times, factory reseted the router twice and nothing is happening. Shameful that you charge the price you do when it isnt even working

  • Virgin Media Outage in Brockenhurst, England (30)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.

  • Virgin Media Outage in Brockenhurst, England (31)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖

  • Virgin Media Outage in Brockenhurst, England (32)Jamie (@theonlyJLee) reported fromSouthampton, England

    @virginmedia Maybe down grading, I can’t see the prices of a downgrade, just the option to call

  • Virgin Media Outage in Brockenhurst, England (33)Jamie (@theonlyJLee) reported fromSouthampton, England

    @virginmedia I cannot call virgin because I don’t have a phone password, I can’t go though any of the phone options to get a phone password because I don’t have a phone password! Please help asap!

  • Virgin Media Outage in Brockenhurst, England (34)Jez McKean 🇪🇺 (@jezmck) reported fromEastleigh, England

    @virginmedia I left your broadband service a while ago, and was told you'd want the router back. You've got a week before it goes in the bin.

  • Virgin Media Outage in Brockenhurst, England (35)Tamzin L A Lee (@TamzLALee) reported fromBournemouth, England

    @virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!

  • Virgin Media Outage in Brockenhurst, England (36)Elayne (@elayne100360) reported fromBournemouth, England

    🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted

  • Virgin Media Outage in Brockenhurst, England (37)Matthew King (@MatthewKing35) reported fromSouthampton, England

    @yulewalkalone @RXTVlog @SonyUK and @FreeviewHD keep deleting all the apps now I down to a dozen thank goodness for @virginmedia & @NOWTV looks like @LGUK next time round 😡

  • Virgin Media Outage in Brockenhurst, England (38)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed

  • Virgin Media Outage in Brockenhurst, England (39)David Wright (@Mr_PaintPots) reported fromSouthampton, England

    @virginmedia I know this is not going to achieve the desired outcome but you have now cancelled and restarted our order for the second time. We have even less confidence in our broadband installation actually happening. Your service management is awful.

  • Virgin Media Outage in Brockenhurst, England (40)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson

  • Virgin Media Outage in Brockenhurst, England (41)Elayne (@elayne100360) reported fromBournemouth, England

    @virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Virgin Media Outage in Brockenhurst, England (42)Another Runner (@AnotherRunHQ) reported

    @virginmedia Thank you. I did do. The best offer you could give was £64 for my existing package. If I was a new customer then you'd offer me a better package for £59...

  • Virgin Media Outage in Brockenhurst, England (43)Co-Op Top Boy (@JudgeJudy_69) reported

    @Paramnesian @virginmedia @CarersUK Why are you asking Virgin to fix a manhole cover

  • Virgin Media Outage in Brockenhurst, England (44)john browell (@johnbrowell) reported

    @virginmedia my email account has been locked due to your overly sensitive security settings. You helped me sort a similar problem with my mum's account via a live chat; please can someone help me with mine?

  • Virgin Media Outage in Brockenhurst, England (45)Mr Tee (@MrTeeVlogs) reported

    Been waiting on the phone to speak with someone from @virginmedia for 57 mins before getting disconnected. What kind of service is this? #poorcustomerservice #virginmedia

  • Virgin Media Outage in Brockenhurst, England (46)Mack Thien (@MN55457620) reported

    Very infuriating call with @virginmedia, who told me they'd look into a complaint within 48 hours, called now to chase up, spoke to a rude call centre staff, who went round in circles for over 25 mins and told me that it's up to 72 hour wait. Could have said that at the start!

  • Virgin Media Outage in Brockenhurst, England (47)Dash Crena 🇬🇾🇮🇪✊🏾 (@G_Dash_BS5) reported

    @virginmedia I’ve been on the phone 55 mins without speaking to one person. Just waiting since passing security. 4th time phoning in a month about 1 issue your service is degenerating on a continuous basis

  • Virgin Media Outage in Brockenhurst, England (48)Edd Kahn (@eddkahn) reported

    @virginmedia All they could advise was booting my PC into safe mode and seeing if that helped the issue. Although they were clearly reading off a script rather than having the actual knowhow as not only did that (as expected) do nothing but I'm having the issue on my phone as well.

  • Virgin Media Outage in Brockenhurst, England (49)John Relen (@JohnRelen1) reported

    @virginmedia At this time I am still in hospital where I have been since dec 18th 2020,and spent the first 6 months in an induced coma after a life saving emergency operation and only my son goes to my house to check on my property and use the internet by the way the box needs replacement

  • Virgin Media Outage in Brockenhurst, England (50)Peter B. (@West_Lower_Blue) reported

    @virginmedia Hi, I was on a call with your Executive Office team. They have resolved my complaint so no need to chat.

  • Virgin Media Outage in Brockenhurst, England (51)pulsfoj (@pulsfoj) reported

    @virginmedia Yes, they gave me some info saying I had been scammed (I have never heard of scammers sending top of the range phones but hey ho). The communication is dire and I need to speak to fraud team but no joy in getting through to them.

Virgin Media Outage in Brockenhurst, England (2024)

FAQs

Is Virgin Media down right now? ›

There are no Virgin Media network issues affecting services in your area.

Why is Virgin Internet not working? ›

Make sure all the wires coming into and out of the Hub are pushed in firmly. If that hasn't helped, reset your Hub's settings and your WiFi settings back to their original settings. It's also a good idea to restart your device if it's just one device that's having trouble connecting.

Why is my Virgin internet dropping out? ›

Some devices automatically disconnect you when they aren't used for an extended period of time or when smart covers are closed. There may also be interference of the WiFi signal. Try moving to a different location and have another go.

How do you check if there is a problem with Virgin Media? ›

To check if Virgin Media services are down in your area, head to our service status page. From there you'll also be able to test for issues on your home's service and get help with a fix. Otherwise, you can check your area's service status on the My Virgin Media app.

Is Virgin down in London? ›

User reports indicate no current problems at Virgin Media

Our network delivers the fastest widely-available broadband speeds to homes and businesses.

Is Virgin Mobile network down? ›

User reports indicate no current problems at Virgin Mobile

Virgin Mobile is part of Sprint and operates on the Sprint network.

Why can't i connect to Virgin Media? ›

Restart all your equipment

You can sometimes solve problems with your equipment just by restarting. Switch off your Virgin Media Hub or Super Hub and computer, wait a few seconds and then turn them back on again.

Is Virgin Bank internet down? ›

Virgin Money Online (VMOL) and Credit Cards are all systems operational.

Why is the WiFi light flashing green on Virgin Media? ›

This light tells you the Hub's WiFi status. It should flash when the Hub powers-up, it then stays green for a couple of minutes while it connects, before turning off completely. It may also flash green when the WPS button is used.

Why would I suddenly lose internet connection? ›

There's likely something interfering with your connection. It could be a router glitch, faulty cabling, or congestion on your home network. Luckily, these issues are often easily solved with a few simple troubleshooting steps.

Why does my WiFi connected but my internet keeps dropping? ›

If your internet keeps dropping, the issue is most likely with your wireless connection, not the device itself. The main reasons for Wi-Fi connectivity issues include a weak Wi-Fi signal, a congested internet service provider (ISP) network or hardware issues.

What lights should be on a virgin router? ›

What is the normal operation – LED modes? The light functions are described below: Initial power on – side lights, all green, wireless button – red and blue together, LAN sockets – all blue. Self-test – WAN light – will blink slowly (green),WPS (Wireless Protected Set-up) light – will blink slowly (blue).

How to speak to Virgin Media in the UK? ›

The best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111 from any other phone, but best to call at 8am when lines first open to avoid call queues.

How do I check my Virgin Internet signal? ›

Go to www.speedtest.net – this is the only approved speed test site for the Virgin Media network.

How do I get Virgin Media to work? ›

Reboot the Virgin Media broadband Hub and TV box
  1. Reboot the broadband Hub. ...
  2. Turn off the TV box. ...
  3. Check the V6, TiVo or TV 360 box connections. ...
  4. Turn your TiVo, V6 or TV 360 back on.

Why is my Virgin mobile app not working? ›

If you're using the Virgin Red app please can you check you have the most up to date version of Virgin Red in your app store. Once the app has updated please try again. If you continue to have issues please contact the Virgin Red Support team for help.

Why won't the Virgin Media player work? ›

This may be happening for a number of reasons - your computer may be on a foreign-based network, your internet connection could be being routed overseas, or it could just be a network error. We recommend contacting your Internet Service Provider and asking if your IP address is registered in the Republic of Ireland.

Why is Virgin Media permanently closed? ›

Virgin Media to make COVID-19 retail closures permanent Virgin Media to make COVID-19 retail closures permanent. Virgin Media has made the decision to remove itself from the high street, permanently closing its 53 retail stores which have been shut during the COVID-19 lockdown period.

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