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The latest reports from users having issues in Brockenhurst come from postal codes SO42.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
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What isn't working?
Please let us know what issue you are experiencing with Virgin Media:
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In the last three months, how would you rate Virgin Media?
2.07 out of 5 94,170 ratings
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Problems in the last 24 hours in Brockenhurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brockenhurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
Internet (57%)
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Wi-fi (15%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Brockenhurst, Hampshire, England
The most recent Virgin Media outage reports came from the following cities:Southampton, Bournemouth, Romsey, Brockenhurst and Christchurch.
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| City | Problem Type | Report Time |
|---|---|---|
 Southampton | Phone | |
| Southampton | Internet | |
| Southampton | TV | |
| Bournemouth | Internet | |
| Bournemouth | Internet | |
| Bournemouth | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Virgin Media Issues Reports Near Brockenhurst, England
Latest outage, problems and issue reports in Brockenhurst and nearby locations:
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia Yes, won't respond here any more as you can't help either. At a loss
- Mrs_S (@cammie_and_me) reported fromBournemouth, England
26 years @virginmedia I have been dealing with my husbands account but now you have increased our DD by £10 per month without warning you will not talk to me. And the woman on the other end of the phone does not care!!! #cancel
- Catherine🐧 (@catherinealysh) reported fromSouthampton, England
@virginmedia Its affecting everything. I only use wireless cause I have no cable for wired connection. Dont expect your money on the 2nd👍🏼 our hub is just constantly flashing green and has been down over an hour and I've tried multiple things. Dont know why I used to big virgin up tbh
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia Agreed new media tv inter contract inc hubby mob phone unlimited data,text,etc. New agreed dir debit but today old amount still charged no changes have been made as can never sort with billing dept. At home now if someone can phone. Also lodged official complaint today.
- RUDDY (@tbramble19) reported fromBournemouth, England
@kelcrago @virginmedia Virgin media are a bag of sh*t literally cannot wait for the year to finish
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia ..... unfortunately no contact for resolution about over charging & inability to make contact with billing & accounts dept. 😖 Customer service still non existent. Complete let down.
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia You asked me to let you know if contact had been made. Spent most of Monday tweeting problem to you so not going to repeat & waste my evening.
- Catherine🐧 (@catherinealysh) reported fromSouthampton, England
@virginmedia internet has been down for over an hour. I've rebooted it several times, factory reseted the router twice and nothing is happening. Shameful that you charge the price you do when it isnt even working
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia Only on the phone!! Whole problem is keep getting left on hold when put through to billing. Now wasted over half a day trying to resolve this. There must be a way someone can sort this surely. Incredibly annoying & not acceptable.
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia Continually phoning to sort out new agreed payment. 1st person says yes all agreed but then put through to billing & not able to complete, always left on hold every time waiting more than 25mins. Have to put down phone. Happened 6 times now. 😖
- Jamie (@theonlyJLee) reported fromSouthampton, England
@virginmedia Maybe down grading, I can’t see the prices of a downgrade, just the option to call
- Jamie (@theonlyJLee) reported fromSouthampton, England
@virginmedia I cannot call virgin because I don’t have a phone password, I can’t go though any of the phone options to get a phone password because I don’t have a phone password! Please help asap!
- Jez McKean 🇪🇺 (@jezmck) reported fromEastleigh, England
@virginmedia I left your broadband service a while ago, and was told you'd want the router back. You've got a week before it goes in the bin.
- Tamzin L A Lee (@TamzLALee) reported fromBournemouth, England
@virginmedia worst company I have ever had to deal with, have been waiting now over 2 weeks for my click & collect order and constantly being lied to and told something different on every call. Spent over 8hrs on the phone to different people. AVOID AT ALL COSTS!!!
- Elayne (@elayne100360) reported fromBournemouth, England
🤞I think we may have actually made headway this morn with @virginmedia issue. But it's been 2 weeks of constant complaining. It shouldn't be this hard & shouldn't haven't arisen in first place. Wasted time on this approx 18 hrs of our time 😟 #CustomerService #exhausted
- Matthew King (@MatthewKing35) reported fromSouthampton, England
@yulewalkalone @RXTVlog @SonyUK and @FreeviewHD keep deleting all the apps now I down to a dozen thank goodness for @virginmedia & @NOWTV looks like @LGUK next time round 😡
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia @richardbranson after 2 wks still unable to reach accs & billing re overcharging. Still left on hold everytime over 30mins. Been 7 days since official complaint & no contact from anyone either. Unacceptable so cancelling DD. #fedup #poorcustomerservice #disappointed
- David Wright (@Mr_PaintPots) reported fromSouthampton, England
@virginmedia I know this is not going to achieve the desired outcome but you have now cancelled and restarted our order for the second time. We have even less confidence in our broadband installation actually happening. Your service management is awful.
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia They agree then get transferred to accounts & billing and left on hold each time 30mins without anyone speaking. Have to put phone down obviously. 3rd time I have explained this here also. No one does anything @richardbranson
- Elayne (@elayne100360) reported fromBournemouth, England
@virginmedia Media, but primarily accounts and billing, now been 2 days and not a word since you promised me contact. You did this here via Twitter. I have made official complaint.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
- Another Runner (@AnotherRunHQ) reported
@virginmedia Thank you. I did do. The best offer you could give was £64 for my existing package. If I was a new customer then you'd offer me a better package for £59...
- Co-Op Top Boy (@JudgeJudy_69) reported
@Paramnesian @virginmedia @CarersUK Why are you asking Virgin to fix a manhole cover
- john browell (@johnbrowell) reported
@virginmedia my email account has been locked due to your overly sensitive security settings. You helped me sort a similar problem with my mum's account via a live chat; please can someone help me with mine?
- Mr Tee (@MrTeeVlogs) reported
Been waiting on the phone to speak with someone from @virginmedia for 57 mins before getting disconnected. What kind of service is this? #poorcustomerservice #virginmedia
- Mack Thien (@MN55457620) reported
Very infuriating call with @virginmedia, who told me they'd look into a complaint within 48 hours, called now to chase up, spoke to a rude call centre staff, who went round in circles for over 25 mins and told me that it's up to 72 hour wait. Could have said that at the start!
- Dash Crena 🇬🇾🇮🇪✊🏾 (@G_Dash_BS5) reported
@virginmedia I’ve been on the phone 55 mins without speaking to one person. Just waiting since passing security. 4th time phoning in a month about 1 issue your service is degenerating on a continuous basis
- Edd Kahn (@eddkahn) reported
@virginmedia All they could advise was booting my PC into safe mode and seeing if that helped the issue. Although they were clearly reading off a script rather than having the actual knowhow as not only did that (as expected) do nothing but I'm having the issue on my phone as well.
- John Relen (@JohnRelen1) reported
@virginmedia At this time I am still in hospital where I have been since dec 18th 2020,and spent the first 6 months in an induced coma after a life saving emergency operation and only my son goes to my house to check on my property and use the internet by the way the box needs replacement
- Peter B. (@West_Lower_Blue) reported
@virginmedia Hi, I was on a call with your Executive Office team. They have resolved my complaint so no need to chat.
- pulsfoj (@pulsfoj) reported
@virginmedia Yes, they gave me some info saying I had been scammed (I have never heard of scammers sending top of the range phones but hey ho). The communication is dire and I need to speak to fraud team but no joy in getting through to them.
